Frequently Asked Questions

What time should I arrive?

Please arrive in advance of your session start time with your QR code printed or ready to show on your phone. We’ll exchange your tickets for wristbands so you’re ready to enter your session at your scheduled time.

What if I’m late for my session?

Showing up late to your session will not prohibit you from being able to enter, however your session will not be extended further than the original ending time.

Is there an age limit?

Anyone aged 0-100 is welcome!

Do all children need to be accompanied by an adult?

No. Only children aged 3 and under must be accompanied into the inflatables by a paying parent/guardian with their own All Access Play Pass ticket. Additionally, a maximum ratio of 4 children per 1 adult is required for Inflate-a-palooza entry.

I’m a parent and I don’t want to jump on bouncers, do I need a ticket?

Yes, a General Admission Ticket is required for everyone (no charge for babies/infants) visiting the event. General Admission includes access to Carnival Games (e.g. basketball & more), Mini Golf, Vendor Market and Food Court.

However, if you want to enter any of our inflatable attractions with your child you will require your own All Access Play Pass. For safety we require that any children age 3 & under must be accompanied into the inflatables by a paying parent/guardian with their own ticket.

Are there any weight/height restrictions?

Yes. All of our attractions have a maximum weight limit of 250lbs. Height requirements and other restrictions will be displayed at each activity.

What happens if I can’t find my child?

If you are unable to find your child please contact a member of staff who will be able to issue a “Lost Child” alert via our radio system. Our staff may ask for some details such as a description of your child, what they are wearing, and where they were last seen. Once the alert has been broadcast and the child has been found, they will be escorted to the Parent & Child Meetup Point where they can be reunited with a parent or guardian.

How long does each session last?

Our sessions are 4 hours each. There is plenty of seating, plus food and market vendors for those who want some downtime. For those who simply want to kick back, grab a coffee and a sweet and watch the fun unfold.

What do I need to wear to take part?

Socks must be worn at all times on the inflatables. You may also want to bring spare socks so you can change into a clean pair after the event. There is a Shoe and Coat Check area before you enter. Please dress appropriately. Light/thin active wear rather than jeans will keep you cooler and give you the most flexibility on the inflatables. Shorts are not advised.

Do we need to be super-fit to attend?

Absolutely not. The Inflate-A-Palooza experience can be as high energy or as low energy as you want. Come in and jump around or relax in the food court drinking coffee and watching the world bounce by. It’s entirely up to you!

Will inclement weather cancel the event (e.g. a snowstorm)?

Your safety comes first and in the case of significant snow or other adverse weather conditions we reserve the right to postpone, reschedule, cancel or alter elements of the event or individual sessions. We keep a close eye on the weather ahead of our events and will communicate any changes as soon as we can to ticket holders via email and on the Facebook event page.

Date change

On rare occasions, we may reschedule the event. If ticket holders cannot attend the rescheduled date they are entitled to transfer into an equivalent session (subject to availability) on any other upcoming date or apply for a refund. Refunds will be processed 10 – 14 days after the rescheduled event date. The Darwin Event Group, its partners, affiliates and sponsors will not be responsible for any consequential losses incurred because of a date change (cost of hotels, travel etc.).

Session change

For logistical reasons we may need to change the time of your session, either moving the start time forward or moving it backward. We will endeavor to give as much notice of these time changes as possible. In the event of a same-day session change there will be no refunds available.

Will the event be exactly as advertised?

Our goal is always to deliver the full experience. On rare occasions this may not be possible due to unforeseen logistical issues. In these circumstances we reserve the right to alter, substitute or withdraw individual elements of the event. Where possible we will communicate this in advance.

How much is parking?

Parking is available at the Moncton Coliseum at no charge.

Can I buy tickets on site or are they only available online?

Yes, tickets are available to purchase on-site at the Moncton Coliseum Box Office. To guarantee your spot we recommend purchasing in advance online. It is possible that sessions may completely sell out in advance. If a session is sold out online this means it is full. No more tickets will be available on-site on the day.

Can I get a refund on a pre-purchased ticket?

No, all sales are final. To avoid disappointment, we recommend checking your calendar and carefully selecting the date and time of your visit.

Can I transfer my existing booking to a different session?

Subject to availability, you absolutely can. Contact our office and have the following information ready:

  • The session day and time you would like moved into
  • Name and Email address you used to book your order
I’ll be wearing a wrap-around carrier for my infant, do they require a ticket?

No, babies and infants do not require a ticket.

Do I need to print tickets or can I show them on my phone?

If you have access to a printer, we recommend printing your tickets as this will speed up your check-in process, but as long as you can show your email receipt or tickets on your phone you will be good to go!

Can I transfer my tickets to someone else?

Tickets are non-transferable and can only be used by those named on the tickets.

My event was cancelled, what happens now?

If your event has been cancelled, you will receive an email outlining your options. If one of those options allows you to request a refund, please allow 10 – 14 days for the refund to be processed.

Can I bring my own food and drinks?

No outside food or drinks are permitted. Our food court offers a variety of hot and cold beverages and food available for purchase.

Can I take my phone / camera inside?

No. Phones/cameras are not permitted on inflatables or activities.

How often are the inflatables cleaned?

We have strict cleaning protocols in place. Attractions are cleaned between each session with special attention paid to high touch points. A thorough deep clean is carried out daily.

I’m pregnant, or I have a history of back or neck injury, can I still bounce?

No. Pregnant women or people with a history of back or neck injuries are not permitted to bounce.

Is there somewhere to store strollers / bags / belongings?

We have a dedicated self-managed Shoe and Coat Check area where you can leave snow boots, jackets and strollers, etc. The coat check is not staffed. We do not recommend that you leave anything valuable.

Can I bring my dog / pet?

Pets are not permitted on the premises.

How do I contact lost and found?

Lost and found items can be picked up from show management during event hours. Check with Moncton Coliseum administration after the event is over to collect any lost items.

What if I have more questions?

Contact show management for any other questions or concerns.